Here are some easy tips to help spot a utility scam and the immediate steps you can take to protect yourself:

Spot a scam: 

• Dominion Energy will never call to demand customers make immediate payment to avoid disconnection.

• We will never ask for payment using money orders, prepaid debit or gift cards.

• Our employees will never request to enter a customer's home without proper identification, an appointment or a reported emergency. Additionally, employees do not ask for payment in person.

Outsmart a scammer: 

• Hang up. If you are unsure if a call is valid, even if Dominion Energy’s number shows on the caller ID, immediately hang up and never provide personal information.

• Verify. You can verify your account status, balances or due dates by signing into the Dominion Energy app, checking your account online, or by calling the number located on your energy bill.

• Ignore. Don’t respond to suspicious emails or text messages or click on links or attachments prompting energy bill payment.

• Report. Tell local authorities about suspicious calls, texts and emails.