At Dominion Energy, we value the trust you place in us when you provide us with your personal information. We take your privacy seriously and are committed to protecting it. This Privacy Notice describes the privacy practices of Dominion Energy, Inc., and its subsidiaries, divisions, and affiliates that link to this Privacy Notice (collectively, "Dominion Energy," "our," "us," or "we"). This Privacy Notice applies only to the websites, mobile applications, services, or other points of collection upon which it is posted or noticed.

Dominion Energy collects information to provide better services to our customers, job applicants, and other visitors to or users of our websites and mobile applications. Some of this information identifies, relates to, or is capable of being associated with a particular individual or household ("personal information").

The table below describes the personal information we may collect. Please note that some information is collected incidental and collateral to primary information collection. For example, to verify your identity, we may require a copy of your driver's license which contains personal information that is not used by Dominion Energy, for instance your race or sex.

Personal information does not include publicly available information or aggregated or de-identified information.

We may collect, use and/or share the categories of personal information listed above, in accordance with applicable laws, regulations, and this Privacy Notice, for one or more of the following purposes:

• Servicing Your Account such as:
  • Enrolling you as a customer and managing your account.
  • Determining your eligibility for particular products and services.
  • Providing access to your account electronically.
  • Verifying your identity and maintaining customer security.
  • Providing our products and services as requested by you.
  • Providing vendor products and services as requested by you.
  • Providing customer service and enhancing your customer experience.
  • Billing your account and processing payment.
  • Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collections.
• Communicating With You such as:
  • Responding to your requests and questions.
  • Presenting our website to you.
  • Notifying you about updates or changes that may affect your services or access to our website or applications.
  • Sharing important information or alerts with you (for example, during a major storm).
  • Sending our newsletters to which you subscribe.
  • Providing you with email notifications, event registrations, and other notices concerning our products or services that may be of interest to you.
• Operating Dominion Energy's Business such as:
  • Managing, maintaining, and developing plans for our services and our electric and gas systems.
  • Supporting our business functions.
  • Developing plans for renewable energy and energy conservation programs.
  • Improving our products and services.
  • Undertaking internal testing, research, and analysis for technological and product development.
  • Maintaining utility and systems security and detecting and prosecuting security incidents.
  • Detecting and/or repairing system performance issues.
  • Managing relationships with vendors.
  • Assessing candidates for employment.
  • Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
• Performing Marketing Activities such as:
  • Notifying you about available products and services.
  • Offering related products and services.
  • Administering promotional offers or contests that you participate in.
  • Providing personalized ads and web content.
  • Conducting market research and customer surveys.
  • Creating customer prospect lists.
  • Providing analytic services and/or enabling certain vendors to provide similar services on behalf of Dominion Energy.
  • Offering customer or service-related programs (for example, green power, weatherization, and energy assistance programs).
• Providing Third Party Services such as enabling vendors, on our behalf, to provide you or your household products or services you request or may be interested in (for example, home energy audits, assessing applicability of green power programs, home/appliance repair plans).
• Fulfilling Legal Duties such as:
  • Cooperating with governmental energy aggregators, regulatory authorities, and state tax collection authorities.
  • Responding to law enforcement requests.
  • Complying with an applicable law, court order, commission request, or request from other state or federal governmental agencies with legal authority to obtain such personal information.
  • Taking action when the company has formed a good-faith belief that disclosure of information is necessary to protect the rights and property of Dominion Energy, and/or its affiliates or its customers.
  • Assisting emergency responders in situations of immediate threat to life or property.
• We also may collect, use or share your information for other reasons. In such an instance, the use or sharing of the information will be described to you upon the collection of the information.

Dominion Energy does not knowingly collect any information from any individual under 13 years of age. If you are under 13 years of age and using this website, please do not give us any personal information. If you need help, please ask a trusted adult.

Protecting personal information is a top priority for Dominion Energy. We take reasonable and appropriate safeguards to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no information can be guaranteed to be 100 percent secure.

California law provides specific privacy rights to California residents. To review the section of our Privacy Notice for California residents, please visit here: www.dominionenergy.com/california-consumer-notice-of-privacy-rights.

As described in more detail in this section, California residents have the right to opt-out of the sale of their personal information to third parties and certain sharing of their personal information with third parties. Please review the Notice of Right to Opt-Out of Sale or Sharing of Personal Information here: Do Not Sell or Share My Personal Info.

Dominion Energy South Carolina residential customers may request a copy of their personal data held by DESC in its “customer information system” and request a correction of any inaccuracies of their information. To submit such request, please complete the following form: South Carolina Request to Know.

This section provides information specific to Virginia Residents.

Privacy Request

If you are a Virginia resident, you may request the following:

• Confirmation from Dominion Energy Virginia (“DEV”) that we hold personal information about you; and a copy of your personal information held by Dominion Energy Virginia. To submit such request, please complete the following form: Virginia Request to Know.
• A correction of inaccuracies in your personal information held by DEV. To submit such request, please complete the following form: Virginia Request to Correct.
• A deletion of your personal information held by DEV. To submit such request, please complete the following form: Virginia Request to Delete.

Decisions made by DEV pursuant to any above request may be appealed to Dominion Energy's Privacy Office by submitting the following form: Virginia Appeal Request.

If your appeal is denied and you are unsatisfied with the outcome, you may contact the Attorney General of Virginia using the following link to submit a complaint: https://www.oag.state.va.us/consumercomplaintform/form/start.

Profiling

Dominion Energy does not conduct “profiling” as defined by Virginia law.

Sale of Personal Data

Dominion Energy does not sell personal data as defined by Virginia law.

Sensitive Data

As described in this Privacy Notice, Dominion Energy may process certain personal information that is considered “Sensitive Data” as defined by Virginia law. Processing of sensitive data only occurs when you knowingly take affirmative action to provide such information to us for processing.

Targeted Advertising

As described under the “Communications Preferences” section of this Privacy Notice, we may share your personal information with social media sites for the purpose of providing you with customized ads. To opt-out of this sharing, please complete the following form: Virginia Social Media Sharing Opt-Out.

As described under the “Cookies & Online Advertising” section of this Privacy Notice, some of Dominion Energy websites and mobile applications use cookies, web beacons and other similar tracking technologies to enable essential features, or for data analytics and marketing purposes. You may opt-out of these technologies by modifying your cookie preferences in our “Privacy Preference Center” located by clicking the “cookie” shaped icon on our website.

We may make changes to this Privacy Notice periodically and will provide at the top of this Notice the date it was most recently updated. Using our websites, mobile applications, or services where this Privacy Notice is posted or noticed constitutes your acceptance of our privacy practices.