Enbridge Update North Carolina | North Carolina - Gas

We’re very excited to be joining the Enbridge family of businesses and look forward to providing you with the same safe, reliable service you know.

This transition should be seamless for customers. You will be notified well in advance of any changes that may affect payments or how you access your account. Information will be provided via email, with your paper bill or eBill, and on DominionEnergy.com

Enbridge Gas is owned by Enbridge, a Canadian-based leader in energy transportation and distribution. The company provides natural gas service in Ontario, Quebec, Ohio, Utah, Idaho and Wyoming and will now serve customers in North Carolina. Enbridge Gas will continue to deliver what’s important for its combined 6.9 million customers—the safe and reliable delivery of affordable energy and a focus on innovation to contribute to a sustainable future. To learn more about Enbridge Gas, visit www.enbridgegas.com.

What It Means for You

What Won't Be Changing

Phone numbers: Customers can continue to reach Customer Care by calling 877-776-2427 Monday through Friday, 7 a.m. to 6 p.m. For gas line breaks, leaks or odors, they continue to call 877-776-2427 any time.
Customer service: Calls and service will continue to be provided by our people in the community.
Gas and service rates: The rates customers pay for natural gas supplies and service will be unaffected by this transition. As always, customer bills will be affected by usage, the fluctuating cost of natural gas, the cost of providing service, and maintaining infrastructure.
Programs, services and agreements: Participation in Auto Pay, Budget Billing, eBill, payment arrangements, energy assistance, landlord agreements, GreenTherm or ThermWise are unaffected.
Regulating entities: Service and rates will continue to be governed by the North Carolina Utilities Commission.
Gas supplies: We will continue to source natural gas supplies from our existing suppliers.
Improvement projects: Pipeline replacement projects will continue as planned to maintain a safe and reliable natural gas system.
HomeServe billing: Customers who have taken advantage of HomeServe’s offering will continue to be billed for those services on their monthly gas bill.

What Will Be Changing Over Time

Corporate Giving: Enbridge is committed to maintaining a significant presence in the communities it serves, supporting local charitable organizations. For more information on Enbridge's corporate citizenship program, please email fuelingfutures@enbridge.com.
Name and logo: We will be doing business as Enbridge Gas North Carolina. You will see the Enbridge name and logo more often as we transition. By 2025, all references to Dominion Energy will be replaced by Enbridge Gas on items like bills, vehicles, and uniforms.
Payments by check: For customers who pay natural gas bills by check, they should continue to mail checks to Dominion Energy, P.O. Box 25715, Richmond, VA 23260-5715 until further notice. Customers who use this payment method will receive advance notice before a change needs to be made.
Payments through the bank: For customers who pay natural gas bills through their bank or credit union, they may continue to pay the existing payee until further notice. Later this year or into 2025, they may need to change their financial institution's payee details to ensure timely processing. Customers who use this payment method will receive advance notice before a change needs to be made.
Websites: For the time being, the websites customers use to access accounts, nominate gas, or conduct other business as residential, commercial, or industrial customers will remain the same. Customers who use various websites will receive advance notice before any changes occur.

How to Stay Safe and Avoid Scams

Be aware of scammers who call and claim to be collecting on your bill and ask for an online or over-the-phone payment. Please remember that Dominion Energy and Enbridge employees will never call or show up at your home to demand a payment and will never request to enter your home without proper identification, an appointment, or a reported emergency.

By 2025, all references to Dominion Energy will be replaced by Enbridge Gas on items like bills, vehicles, and uniforms. If you have any questions, please call 877-776-2427 to verify the status of your account or work happening near your home or business.

Gas and Service Rates

The rates you pay for natural gas supplies and service will be unaffected by this transition. As always, customer bills will be affected by usage, the fluctuating cost of natural gas, the cost of providing service, and maintaining infrastructure. Changes to natural gas rates may occur as part of our pre-established regulatory process and timelines and are unrelated to this ownership change.

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