A planned outage is when we temporarily turn off power for scheduled work like maintenance or upgrades, and you’re notified ahead of time. An unplanned outage happens unexpectedly due to events like storms or accidents, with no warning. Our crews work to restore power as safely and quickly as possible in both cases.

Providing reliable and affordable energy is a top priority. To achieve this, dedicated crews work behind the scenes on essential tasks such as tree trimming, grid hardening, preventative maintenance, equipment upgrades, placing lines underground, and exchanging meters. These efforts ensure that reliable energy access is as easy as plugging in or switching on, wherever you are and whenever you need it.

Planned outages are typically scheduled so that our crews can safely make system upgrades. This may include upgrades to increase reliability, maintenance to replace aging or damaged equipment, tree trimming or other work to help support future growth in the area. Similar to giving your car a tune-up, it helps prevents problems down the road.

You will be notified in advance to give you time to prepare for a planned power outage. A notice will be posted on your door, and you may additionally receive a postcard, letter, phone call or text. We try to provide as much advance notice as possible before any planned power outage.

• If someone in your home requires electricity for medical equipment, please be sure to have a backup plan in case you need an alternate location with power.
• Turn off or disconnect any appliances, equipment, or electronics you were using when the power went out.
• Keep your mobile phone and other devices fully charged.
• Keep freezers and refrigerators closed as long as possible to preserve the food inside.
• After the outage, please wait a few minutes before turning on electronics. This will help eliminate problems that could occur if there’s a surge in demand immediately after power is restore.

In your planned outage notification, you will receive an approximate duration. Our crews will work as safely and quickly as possible to minimize your service interruption. We appreciate your patience and understanding while we enhance your electric service.

Make sure your contact information is up to date, so you don’t miss any important notifications. Log into your online account to update your details or create an account if you haven’t already. You can visit our outage map for more information on outages in your area.

Notifications for planned outages are usually sent out, but sometimes, due to technical issues or outdated contact information, notifications might not reach everyone. It’s recommended to check that your contact information is up to date. We apologize for any inconvenience and appreciate your understanding.

It’s possible. If work is completed ahead of schedule, power may be restored earlier than the time given. However, it’s best to plan for the full duration just in case.

You can sign in to your online account to update your details by going to “My Profile”. Don’t have an account? Register for one today!