Skip to Content
Notice:
The online outage reporting process is currently undergoing maintenance. To report a new outage or to check the status of an existing one, call 866-366-4357. Thank you for your patience as our team works to resolve the issue.
Customer Support
Need Help with Your Account?
Find Answers
Find quick answers to commonly asked questions on a variety of topics.
Customer Service
Are you a Virginia customer, call us.
Monday - Friday, 8 a.m. - 5 p.m. EST.
In all emergency situations, call 911.
Within the US: 866-366-4357
International: 001-757-857-2112
Report an Issue
Corporate Contacts
Download the Mobile App!
With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.
- Report an outage
- Request service
- Select your billing and payment preferences
- Access your home's energy usage information
