eBill

• View, print or pay your bill online at anytime.
• Receive email notifications before your bill is due.
• eBill is available for both residential and non-residential customers.

Find out more about eBill

Budget Billing

• Avoid seasonal swings with Budget Billing.
• Your monthly bill is the average of your previous 12 bills.
• This option is also available for small businesses, mid-size businesses, and places of worship.

Find out more about budget billing.

Third-Party Notice

• Choose to choose an additional person(s) to receive a notice of any past-due amounts.
• Third-party notices help ensure that payments are made during illness or vacations.
• The third party is never obligated to pay the bill.

Download this mail-in request form to enroll.

Braille or Large Print Billing

• You can request a braille or large print version of your bill at no cost by calling 866-366-4357.

We are working with customers to establish flexible payment plans, both short and long-term, and will find a plan that makes sense for you. There are no fees associated with payment plans.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill. Participation depends on the status of your account (see if you’re eligible).

• A short-term payment extension allows you extra time to pay your bill, however you cannot schedule this payment past your next bill date.
• Short-term payment extensions are available for residential and small commercial customers.
• Contact us by phone at 1-866-366-4357.

Long-Term Payment Plans

A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. Sign in to see if you're eligible for a long-term payment plan.

• Long-term payment plans are available for residential and small commercial customers.
• A long-term payment plan may require a down payment and will spread out the remaining balance up to 6 months, allowing you to pay a portion of your balance in addition to your current monthly bill charges.
• Extensions can be made while on Bank Draft or Budget Bill. You will need to contact us by phone at 1-866-366-4357.
• If you pay more than the set amount agreed upon towards the past due balance, the over payment will be deducted from the next month’s set amount.
• Failure to pay the amount agreed upon will break the arrangement and may limit the ability for future plans.

If you or someone you know is experiencing difficulty paying the electric bill, call us at 866-366-4357. Calling us early may provide more options to help prevent the service from being turned off. You may be eligible for payment arrangements or energy assistance funds

If you're past due on your energy bill or facing disconnection of your electric service, dial 2-1-1 or visit 211virginia.org.

Trained professionals can provide referrals to resources for utility assistance, basic human needs, child care, elder care, housing assistance and more. Help is available 24/7.

The Virginia Department of Social Services offers three programs to assist customers with energy bills. Visit the Virginia Department of Social Services website for more information.

Heating:

• Fuel Assistance: 2nd Tuesday in October - 2nd Friday in November
  Helps eligible households with the costs of heating their homes.
• Crisis Assistance: 1st working day of January - March 15th
  Helps households in heating emergency situations with primary heat security deposits, energy heating bills, repair/replacement of heating equipment, primary heating fuel, or emergency shelter. 

Cooling:

• Cooling Assistance: June 15th - August 15th
  Helps with cooling equipment repairs or purchases and with payment of the energy bill to operate cooling equipment.

How to Apply:

EnergyShare^® is our year-round energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.

Application is through one of our partnering agencies. Click here for a list of EnergyShare^® Agencies.

EnergyShare^® also offers free weatherization services and educational outreach to help qualifying customers reduce energy usage and lower their bills by making lasting energy-saving improvements.

Other Helpful Information

• Virginia Energy Assistance Brochure—English
  • Virginia Energy Assistance Brochure—Spanish
  • Virginia Energy Assistance Brochure—Chinese
  • Virginia Energy Assistance Brochure—Korean
  • Virginia Energy Assistance Brochure—Vietnamese
• Virginia EnergyShare^® Brochure—English
  • Virginia EnergyShare^® Brochure—Spanish
  • Virginia EnergyShare^® Brochure—Chinese
  • Virginia EnergyShare^® Brochure—Korean
  • Virginia EnergyShare^® Brochure—Vietnamese
• Virginia Energy Sense Do-It-Yourself Guide
• Virginia Energy Sense Tips
• Department of Energy Activity Book